Internet Troubleshooting Support Exam
(CIT
642-831)
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| Exam Number: |
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642-831 |
| Associated Certifications: |
CCNP |
| Duration: |
75-90 minutes (60-70 questions) |
| Available Languages: |
English, Japanese in Japan only |
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Exam Description
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CIT is a qualifying exam for the Cisco Certified Network
Professional CCNP® certification. The CIT exam (642-831)
will test materials covered under the new Cisco Internetwork
Troubleshooting (CIT) CCNP course. The exam will certify
that the successful candidate has important knowledge and
skills necessary to troubleshoot sub-optimal performance in
a converged network environment. The exam covers topics on
Establishing a Baseline, Determining an Effective
Troubleshooting Strategy, Resolving Problems at the Physical
and Data Link Layers, Resolving Problems at the Network
Layer, and Resolving Problems at the Transport and
Application Layers.
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Exam Topics
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The following information provides general guidelines for the
content likely to be included on this exam. However, other
related topics may also appear on any specific delivery of
the exam.
Technology
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Identify troubleshooting methods |
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Explain documentation standards and the
requirements for document control |
Implementation and Operation
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Establish an optimal system baseline |
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Diagram and document system topology |
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Document end system configuration |
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Verify connectivity at all layers |
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Select an optimal troubleshooting approach |
Planning and Design
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Plan a network documentation system |
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Plan a baseline monitoring scheme |
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Plan an approach to troubleshooting that
minimizes system downtime |
Troubleshooting
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Use Cisco IOS commands and applications to
identify system problems at all layers |
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Isolate system problems to one or more
specific layers |
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Resolve sub-optimal system performance
problems at layers 2 through 7 |
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Resolve local connectivity problems at
layer 1 |
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Restore optimal baseline service |
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Work with external providers to resolve
service provision problems |
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Work with system users to resolve network
related end-use problems |
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